The first case study examines the efforts to implement and use a km system at a tax firm, and the challenges encountered that defied resolution, leading to the km systems demise. It is meant to inspire and guide more smes to apply km techniques. Essentials of knowledge management, by bryan bergerson. Peter has written a contemporary book on knowledge management that can be used by managers and on professional development, undergraduate, and postgraduate courses. Knowledge management is a human problem and not a technological problem. A firms knowledge management strategy should reflect its internal competitive strategy. New research on knowledge management from harvard business school faculty on issues including strategies for capturing, organizing, and sharing the intellectual assets of. Here we invoke five that show how organizations of various shapes and sizes overcame the deployment challenges they faced. Knowledge management case book siemens best practices. Knowledge management, information systems, books barnes. The complete guide to knowledge management reveals how your company can achieve a measurable growth in its value by using knowledge management km to create an organizational culture that cultivates knowledge sharing, reuse, learning, collaboration, and innovation.
A variety of km issues are explored, including issues associated with building a kms, organizational. This collection of case studies which put a practical face on many of. This book is about making a knowledge management strategy for a chemical lab called buckman laboratories. Facilitators guide, with case studies from scotland and the uk. However, formatting rules can vary widely between applications and fields of interest or study. Siemens best practises by davenport, thomas h probst, gilbert j.
Case studies in knowledge management provides case based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. This book provides a perspective on knowledge management at siemens an internationally recognised benchmark by presenting the reader with the best of the corporations practical applications and experiences. It is about aligning information technology tools with organizational strategy, about understanding the organization, its. Knowledge management pioneer of non government organization in asia. Pdf success stories in knowledge management systems. Read articles about knowledge management hbs working knowledge. Encompassing 281 chapters from 432 contributors drawn from the worlds leading km experts, knowledge management. Case studies in knowledge management provides rich, casebased lessons learned. Yes, we know what the initials kms stand for and we have an understanding of what a. This book demonstrates some of the successful applications of industrial knowledge management at the micro level.
We have described knowledge management and knowledge management systems and focused on r elevant succe ss factors. Manifest future of business with multidimensional fit. This set of case studies provides ideas and strategies for creating knowledge friendly workplaces that stimulate continuous learning. Case studies in knowledge management provides rich, case based lessons learned from several examples of actual applications of knowledge management in a. Knowledge management for sales and marketing a practitioners guide. The information in this book goes beyond the typical case studies or personal experiences found in other texts. Baseline and it sister publication, cio insight, have done several knowledge management case studies over the years. Book description, this casebook is an accompaniment to knowledge management. The book provides both theory and practical insights, using several important case studies from around the world. Because knowledge doesnt happen in a vacuum, you need ways to encourage people to share what they know and foster a freeflowing exchange of ideas. Specific emphasis is given to the development of generic lessons that can be learned from siemens experience. Scarbrough and swan 1999 present several case studies in knowledge management, successful and unsuccessful in their respective knowledge management projects. Since leading knowledge management and learning is a source book, its value lies primarily in the hands of the editor, dede bonner, to solicit and select a good range of case studies and authors.
Many of us have heard and read parts of the siemens story at conferences, in article etc. Complemented by elucidating examples from the authors personal experiences, mixing extensive global case studies with new surprising successes in israel, and interviews with prominent managers who implemented km structures within their own organizations, the complete guide to knowledge management shows you how to. A case study on the effects of implementing a customer knowledge management system to a public transport corporation. The book presents state of the art practices and research in the area of knowledge capture and reuse in industry. Case studies in knowledge management provides rich, case based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. This casebook is an accompaniment to knowledge management. After the analysis, some suggestions have been given for the company and tried to formulate and implement recommended. The knowledge management case book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Tom davenport and gilbert probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in practising knowledge. Knowledge managementa case study of wallmart knowledge management practice of knowledge management. Knowledge management over the past decade, steady progress has been made on bottomup, lowlevel man management instrumentation of network and computing environments. Search the worlds most comprehensive index of fulltext books. Knowledge management cases in asia wikibooks, open books. A case study of knowledge management implementation for.
Knowledge management case study knowledge management is more than clusters of relational databases, humming along to the tune of the organizations strategic plan. Case studies in knowledge management for researchers, teachers and students. However, kms is a term that does not have a consensus definition. The book also features numerous case studies which illustrate the journey that various companies are taking as they implement km within sales and marketing. The cases in this book address the implementation of knowledge management systems kms. I often prefer to listen to practitioners rather than pundits, and in km this is especially important because good theory is still developing. Knowledge management asian productivity organization. Case studies in knowledge management provides rich, casebased lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. Successes and failures of knowledge management 1st edition. Case study from mars, inc knowledge management in sales and marketing. The technical side is quite detailed and based around the overall categories of km tools, i.
Free download of essentials of knowledge management by bryan bergerson. Purchase successes and failures of knowledge management 1st edition. Tom davenport and gilbert probst bring together instructive case studies from different areas of this major transnational corporation that reflect the rich insights gained from years of experience in practising knowledge management. Knowledge management practice in telecommunication industry. Knowledge management as an organizational innovation has been with us for more than a decade. A knowledge management case study in developing, documenting, and.
Knowledge management has become a new concept and an important aspect for business. As a discipline, it has reached a state of maturity where. The fundamental managerial challenges at the start of the 21st century center on how organizations create, share and exploit knowledge. I read recently that ibm was abandoning the term knowledge management for knowledge sharing.
The second case study examines the building of a customer service solution that is based on a knowledge management. The knowledge management case book provides a comprehensive account of how organisational knowledge assets can be. A variety of km issues are explored, including issues associated with building a kms, organizational culture and its effect on knowledge capture, sharing, reuse, strategy, and implementation of. Cmbok is an online resource tool developed by the commission for case manager certification the commission for all case managers and other health care professionals across all practice settings. The latest business management research and ideas from hbs faculty. Successes and failures of knowledge management sciencedirect. A variety of km issues are explored, including issues associated with building a kms, organizational culture and its effect on knowledge capture.
Facilitators guide, with case studies from scotland and the uk as well as from apo members the roc, japan, singapore, and vietnam. And more recently, new service management systems have come on the market that work from the top down to develop an objective fact base on the service levels that users experience. Since researching and consulting on knowledge management from the mid1990s, i have collected over 400 examples of knowledge management in practice in organizations large and small around the world. Only managers and consultants with a deep understanding of knowledge management issues will be able to address the challenges of innovation and change that the knowledge era is bringing.
Leading knowledge management in action case study series. The analysis has been done by using several knowledge management theories. Concepts, methodologies, tools, and applications will provide libraries with the defining reference to the field and set the standard for all fundamental and emerging models within the discipline. Case study of walmart inc walmart is an american multinational corporation running a chain of large discount departmental stores and warehouse in several countries. Browse the worlds largest ebookstore and start reading today on the web, tablet, phone, or ereader. Knowledge management case studies case study business. Knowledge management case studies, knowledge management case study, icmr develops case studies, micro case studies, latest case studies, best selling case studies, short case studies, business research reports, courseware in subjects like knowledge management cases, marketing, finance, human resource management, operations, project management, business ethics, business strategy, corporate. A case study of indian academic libraries is undertaken to determine which km tools are used most commonly in these institutions, and which of the codification and personalization approaches predominates therein. Leading knowledge management in action case study series dede bonner on. A case study of knowledge management implementation for information consulting company international journal of the computer, the internet and management vol. Case studies to find out more about how kps knowledge management software has helped our clients to increase service delivery quality and efficiency, and how it could help you, download one of our knowledge management case studies below. Jennexs most popular book is case studies in knowledge management. Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics.
Knowledge management for sales and marketing sciencedirect. Knowledge management case studies, knowledge management case study, icmr develops case studies, micro case studies, latest case studies, best selling case studies, short case studies, business research reports, courseware in subjects like knowledge management cases, marketing, finance, human resource management, operations, project management, business ethics, business. The book covers all the essential elements of km, including knowledge sharing, knowledge application, organizational culture, knowledge management strategy, and km tools. Accenture has long been seen as a leader in knowledge management, having received awards for many years.
1412 232 1177 1447 1522 600 534 109 976 333 1203 1553 56 944 922 41 1354 1074 1326 1542 1277 942 959 1456 743 779 10 101 615 1375 761 1338 143 420 1244 1336 1391 320 696 1460 849 981 539 1084